Deposits

Certain services, private dinners, or events may require a non-refundable deposit to secure your date. Deposits are applied toward the total balance.

Subscriptions & Recurring Services

Recurring meal prep clients are billed weekly unless otherwise agreed. Services may be paused or canceled with at least 48 hours notice before the next scheduled session.

Cancellations & Rescheduling

Please provide at least 48 hours notice for cancellations or changes. Late cancellations may be subject to a fee up to the full service amount. Rescheduling requests will be accommodated when possible but are not guaranteed.

Refund Policy

Due to the nature of food preparation and reserved time, refunds are not provided after services are completed. If there is a concern with your service, please reach out within 24 hours so it can be addressed.

Client Responsibilities

Clients agree to provide a clean, safe, and functional kitchen environment for in-home services, communicate allergies clearly, supervise pets or children, and ensure timely access to the service location.

Food Safety & Liability

Proper food safety standards are followed at all times. Once food is delivered or service is completed, proper storage and reheating become the client’s responsibility. Culinary Collins is not liable for issues related to improper storage or undisclosed allergies.

Travel & Grocery Fees

Travel outside the standard service area and grocery costs may incur additional fees based on actual expenses unless otherwise agreed.

Menu Changes

Menus may be adjusted based on ingredient availability or seasonality while maintaining quality standards.

Privacy

Client information is kept private and used only for booking, communication, and service fulfillment. Information will never be sold or shared.

Agreement

By booking services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.